HOUSE_OVERSIGHT_013862.jpg
2.52 MB
Extraction Summary
2
People
3
Organizations
0
Locations
1
Events
1
Relationships
3
Quotes
Document Information
Type:
Book excerpt / evidence document
File Size:
2.52 MB
Summary
This document appears to be a page from a business productivity book (likely 'The 4-Hour Workweek' given the reference to BrainQUICKEN and the specific productivity advice) that was included in a House Oversight evidence production. The text discusses the concept of 'batching' tasks to save time and money, analyzes the cost-benefit of checking email less frequently, and introduces the concept of 'Empowerment Failure.' It includes a quote from Bill Gates and references the author's business, BrainQUICKEN, in 2002.
People (2)
| Name | Role | Context |
|---|---|---|
| Bill Gates | Cofounder of Microsoft |
Quoted regarding worker empowerment
|
| Narrator/Author | Business Owner |
Discusses personal business strategies, BrainQUICKEN, and batching tasks (likely Tim Ferriss based on BrainQUICKEN re...
|
Organizations (3)
| Name | Type | Context |
|---|---|---|
| Microsoft |
Company cofounded by Bill Gates
|
|
| BrainQUICKEN |
Company used as a case study for customer service outsourcing
|
|
| House Oversight Committee |
Implied by the footer stamp on the document
|
Timeline (1 events)
2002
Outsourced customer service for order tracking and returns
BrainQUICKEN
Narrator
Customer Service Staff
Relationships (1)
personal example from BrainQUICKEN... In 2002, I had outsourced customer service
Key Quotes (3)
"The vision is really about empowering workers, giving them all the information about what’s going on so they can do a lot more than they’ve done in the past. —BILL GATES"Source
HOUSE_OVERSIGHT_013862.jpg
Quote #1
"Empowerment failure refers to being unable to accomplish a task without first obtaining permission or information."Source
HOUSE_OVERSIGHT_013862.jpg
Quote #2
"Do not work harder when the solution is working smarter."Source
HOUSE_OVERSIGHT_013862.jpg
Quote #3
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