EFTA00036169.pdf
31.5 KB
Extraction Summary
2
People
1
Organizations
0
Locations
1
Events
1
Relationships
2
Quotes
Document Information
Type:
Customer service correspondence / email
File Size:
31.5 KB
Summary
An Amazon customer service email from agent 'Joey' to a redacted recipient confirming a refund of $1,000.50. The refund is for a specific piece of technical equipment: a '5x9-Channel BNC Video Mixer PIP Video Processor'. The document bears the Bates stamp EFTA00036169.
People (2)
| Name | Role | Context |
|---|---|---|
| Joey | Customer Service Agent |
Agent who processed the refund and sent the message (signed as 'joeyp')
|
| [Redacted] | Customer |
Recipient of the refund and email; name is blacked out
|
Organizations (1)
| Name | Type | Context |
|---|---|---|
| Amazon.com |
Timeline (1 events)
Earlier (relative to email)
Relationships (1)
Joey processed a refund for the redacted individual.
Full Extracted Text
Complete text extracted from the document (895 characters)
Your Account Amazon.com
Amazon
Message From Customer Service
Hello [REDACTED],
This is Joey, the agent that talked to you earlier. I apologize for the inconvenience,
I already process a refund for your item 5x9-Channel BNC Video Mixer PIP Video Processor for the amount of $1000.50 . The amount will be back on your Original Payment Method within 7-10 business days.
Rest assured, we are here to take care of issues you encounter and we always endeavor to provide the best service to our valued customers and aim to ensure that the issue is resolved to the fullest satisfaction.
We look forward to seeing you again soon.
We'd appreciate your feedback. Please use the buttons below to vote about your experience today.
Best regards,
joeyp
Amazon.com
Thank you for your inquiry. Did I solve your problem?
Yes No
Your feedback is helping us build Earth's Most Customer-Centric Company.
EFTA00036169
Amazon
Message From Customer Service
Hello [REDACTED],
This is Joey, the agent that talked to you earlier. I apologize for the inconvenience,
I already process a refund for your item 5x9-Channel BNC Video Mixer PIP Video Processor for the amount of $1000.50 . The amount will be back on your Original Payment Method within 7-10 business days.
Rest assured, we are here to take care of issues you encounter and we always endeavor to provide the best service to our valued customers and aim to ensure that the issue is resolved to the fullest satisfaction.
We look forward to seeing you again soon.
We'd appreciate your feedback. Please use the buttons below to vote about your experience today.
Best regards,
joeyp
Amazon.com
Thank you for your inquiry. Did I solve your problem?
Yes No
Your feedback is helping us build Earth's Most Customer-Centric Company.
EFTA00036169
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