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Qognify

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Also known as:
Qognify/Nice
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EFTA00036168.pdf

This document is a technical checklist for the installation of NICE/Qognify surveillance systems at a Bureau of Prisons (BOP) facility. It details infrastructure requirements including rack space, power supplies, network IP addresses, and specific software installations on BOPNET workstations for the Control Center, SIS (Special Investigative Services), and Command Center. The document references specific hardware such as NVRs, Encoders, Decoders, and PTZ cameras.

Technical installation checklist
2025-12-25
Analysis Source

EFTA00036164.pdf

This document is an email thread between electronics technicians at various Federal Bureau of Prisons facilities (Otisville, Houston, Sandstone) and external support (SigNet Technologies) dated August 8-9, 2019. The correspondence details widespread technical failures with the 'NICEVision' and 'AMS' video surveillance systems following a software update, specifically citing 'Database Errors' and display glitches. These system failures occurred just days before Jeffrey Epstein's death in federal custody on August 10, 2019.

Email thread / technical support log
2025-12-25
Analysis Source

EFTA00036149.pdf

This document is a service request log dated August 8, 2019, from the Metropolitan Correctional Center (MCC) in New York, reporting a critical crash of the prison's camera recording system (NICE Vision Pro Unit NVR). The log details that on August 10, 2019—the day Jeffrey Epstein died—a technician attempted to rebuild the RAID array after gaining access to the DVR room. The report states that during this process on 'DVR 2', the video database became corrupted and 'all data is wiped from the raid' due to improper shutdown and the nature of RAID 5 failures.

Service request / it maintenance log
2025-12-25
Analysis Source

EFTA00036018.pdf

This document contains a series of email chains between the DOJ OIG and MCC New York staff regarding the timeline of a camera system installation relative to Jeffrey Epstein's death on August 10, 2019. The correspondence reveals that the camera system was ordered in September 2018 and likely arrived at MCC NY in October 2018, with a planned installation in March 2019, but was not actually installed until the week of August 16, 2019, immediately following the 'Epstein incident.' The OIG is questioning why the system sat uninstalled for nearly a year.

Email chain / investigative correspondence
2025-12-25
Analysis Source

EFTA00035918.pdf

A Federal Bureau of Prisons monthly security report for institution 'CAA' in the Northeast Region covering April 2024. The report details the status of the Qognify Core Server security system, noting the installation of 8 new cameras in Food Service (totaling 408) and the repair of two blurry cameras. Despite a red warning stating the work order has not been completed, the status fields indicate the scheduled work was completed on 4/11/2024.

Federal bureau of prisons monthly security report / work order
2025-12-25
Analysis Source
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