| Date | Event Type | Description | Location | Actions |
|---|---|---|---|---|
| 2005-04-05 | Billing | Issuance of a BellSouth bill statement detailing current charges and payment instructions. | N/A | View |
The author recounts applying an 80/20 analysis to their business, realizing that a small minority of customers generated most revenue while the majority caused inefficiencies and stress. Consequently, the author decided to stop chasing unproductive clients and "fire" abusive high-maintenance customers, leading to improved lifestyle and business efficiency.
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