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HOUSE_OVERSIGHT_013928.jpg
This text argues that limiting customer options, a concept termed the "art of undecision," leads to higher revenue and reduced complexity for businesses. It cites examples like Joseph Sugarman's marketing success and Henry Ford's Model-T strategy to illustrate that fewer choices reduce customer indecision and operational overhead. The document concludes with a list of five specific strategies to minimize service overhead, such as eliminating phone orders and international shipping.
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2025-11-19
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