Event Details
N/A
Description
Implementation of new autonomy policy for customer service reps.
Participants (2)
| Name | Type | Mentions | |
|---|---|---|---|
| Outsourced reps | person | 0 | View Entity |
| Tim | person | 83 | View Entity |
Source Documents (1)
HOUSE_OVERSIGHT_013863.jpg
This document appears to be a page from a book or manuscript (likely Tim Ferriss's 'The 4-Hour Workweek') included in House Oversight evidence. It details a business owner named Tim delegating decision-making power to outsourced customer service representatives to reduce his email volume and remove himself as a bottleneck. By authorizing reps to spend up to $100 to fix issues without approval, he reports saving time, increasing customer satisfaction, and improving profit margins.
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