💰 Financial Record

This document appears to be a page from a book or manuscript (likely Tim Ferriss's 'The 4-Hour Workweek') included in House Oversight evidence. It details a business owner named Tim delegating decision-making power to outsourced customer service representatives to reduce his email volume and remove himself as a bottleneck. By authorizing reps to spend up to $100 to fix issues without approval, he reports saving time, increasing customer satisfaction, and improving profit margins.