EFTA00036149.pdf
109 KB
Extraction Summary
5
People
4
Organizations
2
Locations
3
Events
1
Relationships
6
Quotes
Document Information
Type:
Service request / it maintenance log
File Size:
109 KB
Summary
This document is a service request log dated August 8, 2019, from the Metropolitan Correctional Center (MCC) in New York, reporting a critical crash of the prison's camera recording system (NICE Vision Pro Unit NVR). The log details that on August 10, 2019—the day Jeffrey Epstein died—a technician attempted to rebuild the RAID array after gaining access to the DVR room. The report states that during this process on 'DVR 2', the video database became corrupted and 'all data is wiped from the raid' due to improper shutdown and the nature of RAID 5 failures.
People (5)
| Name | Role | Context |
|---|---|---|
| Jeff Cranor | Technician |
Assigned to the service request for FBOP MCC New York
|
| Jeff McKenzie | Senior Customer Support Technician |
SigNet Technologies/Convergint Federal Solutions; documented the failure and rebuild attempt
|
| Justin Houston | Technician |
Assigned to the service request
|
| Derek Barr | Senior Support Engineer |
Qognify support engineer referenced in previous email regarding RAID rebuilds
|
| [REDACTED] | FBOP Contact |
Called for support, attempted to replace drives on Aug 10th
|
Organizations (4)
| Name | Type | Context |
|---|---|---|
| FBOP MCC New York |
Federal Bureau of Prisons, Metropolitan Correctional Center; Customer location
|
|
| SigNet Technologies |
IT support vendor
|
|
| Convergint Federal Solutions |
Parent company/partner of SigNet
|
|
| Qognify |
Vendor for the video recording system (NICE Vision Pro)
|
Timeline (3 events)
August 10, 2019
FBOP staff gained access to DVR room and attempted to replace drives. During the rebuild process on DVR 2, drives were removed without proper shutdown, causing video database corruption and data wipe.
MCC New York DVR Room
FBOP Staff
Jeff McKenzie (via phone support)
August 8, 2019
RAID system crash reported at MCC New York. Two 'S's showing on display.
MCC New York
FBOP Staff
Jeff McKenzie
August 9, 2019
Replacement drives located by FBOP staff, but no access to DVR room.
MCC New York
FBOP Staff
Locations (2)
| Location | Context |
|---|---|
|
Location of the service request and the failed DVR unit
|
|
|
Office address for Jeff McKenzie
|
Relationships (1)
McKenzie providing technical support for the prison's DVR system.
Key Quotes (6)
"Raid just crashed"Source
EFTA00036149.pdf
Quote #1
"Raid is showing 2 'S's on the display."Source
EFTA00036149.pdf
Quote #2
"Is this a emergency request: Yes."Source
EFTA00036149.pdf
Quote #3
"He called Signet for phone support on Saturday August 10th when he gained access to the DVR room."Source
EFTA00036149.pdf
Quote #4
"Once the drives are removed without proper shutdown of the recorder, the video database becomes corrupted."Source
EFTA00036149.pdf
Quote #5
"Typically, any time the raid on a raid 5 configuration loses 2 drives, the raid needs to be rebuilt and all data is wiped from the raid."Source
EFTA00036149.pdf
Quote #6
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