HOUSE_OVERSIGHT_013842.jpg
3.1 MB
Extraction Summary
2
People
0
Organizations
0
Locations
2
Events
1
Relationships
3
Quotes
Document Information
Type:
Book excerpt / legal document page
File Size:
3.1 MB
Summary
The author recounts applying an 80/20 analysis to their business, realizing that a small minority of customers generated most revenue while the majority caused inefficiencies and stress. Consequently, the author decided to stop chasing unproductive clients and "fire" abusive high-maintenance customers, leading to improved lifestyle and business efficiency.
People (2)
| Name | Role | Context |
|---|---|---|
| Narrator | ||
| Customer (unnamed) |
Timeline (2 events)
80/20 business analysis
Firing abusive customers
Relationships (1)
→
fired
→
Key Quotes (3)
"I stopped contacting 95% of my customers and fired 2%, leaving me with the top 3% of producers to profile and duplicate."Source
HOUSE_OVERSIGHT_013842.jpg
Quote #1
"I had a severe case of work-for-work (W4W), the most-hated acronym in the NR vocabulary."Source
HOUSE_OVERSIGHT_013842.jpg
Quote #2
"The customers are always right, aren’t they? Part of doing business, right? Hell, no."Source
HOUSE_OVERSIGHT_013842.jpg
Quote #3
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