📧 Communication

This document, dated February 14, 2005, is a set of grooming and guest relations instructions for household staff serving Mr. Epstein and Ms. Maxwell. It outlines strict rules regarding appearance, behavior, and communication, emphasizing the importance of being unobtrusive and maintaining absolute discretion. A key directive is for staff to "see nothing, hear nothing, say nothing," and to channel all questions through an Estate Manager, highlighting a highly controlled and secretive environment.