DOJ-OGR-00015733.jpg
626 KB
Extraction Summary
5
People
0
Organizations
4
Locations
2
Events
4
Relationships
3
Quotes
Document Information
Type:
Staff manual / instructional document
File Size:
626 KB
Summary
This document, dated February 14, 2005, is a set of grooming and guest relations instructions for household staff serving Mr. Epstein and Ms. Maxwell. It outlines strict rules regarding appearance, behavior, and communication, emphasizing the importance of being unobtrusive and maintaining absolute discretion. A key directive is for staff to "see nothing, hear nothing, say nothing," and to channel all questions through an Estate Manager, highlighting a highly controlled and secretive environment.
People (5)
| Name | Role | Context |
|---|---|---|
| Mr Epstein | Resident/Host |
Mentioned throughout as a person to be served, whose needs should be anticipated, and whose privacy must be respected.
|
| Ms Maxwell | Resident/Host |
Mentioned alongside Mr Epstein as a person to be served and whose needs should be anticipated.
|
| Mr Smith | Guest (example) |
Used as an example of how to address a male guest by name.
|
| Ms Smith | Guest (example) |
Used as an example of how to address a female guest by name.
|
| Estate Manager | Manager |
The designated person through whom staff should channel all questions and concerns.
|
Timeline (2 events)
Mr Epstein, Ms Maxwell and their guests are in residence, requiring staff to follow specific clothing and conduct protocols.
Estate
Dinner service, for which staff are required to wear long sleeve white shirts.
Estate
Locations (4)
| Location | Context |
|---|---|
|
Implied location where the staff works and where Mr Epstein, Ms Maxwell, and guests are in residence. The Estate Mana...
|
|
|
Mentioned as a place where staff should be cautious of voice levels and noise.
|
|
|
Mentioned as a place where staff should be cautious of voice levels and noise.
|
|
|
Mentioned as a place where staff should be cautious of voice levels and noise.
|
Relationships (4)
They are consistently mentioned together as a pair being served by staff, suggesting they are co-hosts or partners in the residence.
The document outlines strict rules of conduct for staff serving Mr Epstein, indicating an employer-employee dynamic.
The document outlines strict rules of conduct for staff serving Ms Maxwell, indicating an employer-employee dynamic.
Staff are instructed to direct all questions and concerns to the Estate Manager, establishing a clear supervisory relationship.
Key Quotes (3)
"Remember that you see nothing, hear nothing, say nothing, except to answer a question directed at you. Respect their privacy."Source
— Document author (to staff)
(A strict instruction to staff regarding discretion and privacy.)
DOJ-OGR-00015733.jpg
Quote #1
"Unobtrusive is the key."Source
— Document author (to staff)
(A guiding principle for staff behavior.)
DOJ-OGR-00015733.jpg
Quote #2
"Channel all questions and concerns through the Estate Manager."Source
— Document author (to staff)
(An instruction establishing the chain of command for communication.)
DOJ-OGR-00015733.jpg
Quote #3
Full Extracted Text
Complete text extracted from the document (1,676 characters)
GROOMING & GUEST RELATIONS
Appearance is extremely important if high standards are to be maintained. A favorable first impression goes a long way. Personal cleanliness, good presentation, and a genuine and polite “aim to please” approach are very important.
- Try and anticipate the needs of Mr Epstein, Ms Maxwell and their guests.
- Make guests feel pampered and welcome.
- Always address guest by their name, (eg: Mr Smith or Ms Smith)
- Do not discuss personal problems with guests.
- Be cautious of voice levels and noise while working in rooms, kitchen and hallways.
- Unobtrusive is the key.
- Remember that you see nothing, hear nothing, say nothing, except to answer a question directed at you. Respect their privacy.
- Use your judgment when conveying information to Mr Epstein. If the matter is not urgent, leave a note for him, clearly stating what it is you need to know.
- Wear the appropriate clothing while Mr Epstein, Ms Maxwell and their guests are in residence. Dark blue trousers with white golf shirts to be worn daily, long sleeve white shirts for dinner service.
- Items in pockets must not create a bulge or be visible.
- Do not address Mr Epstein, Ms Maxwell and their guests with your hands in your pockets.
- Do not eat or drink in front of Mr Epstein, Ms Maxwell and their guests. Do not chew gum.
- When you are attending to Mr Epstein, Ms Maxwell and their guests, cellular phones must be placed on “vibrate.” At no time should these phones “ring.”
- Avoid using strong perfume or aftershave lotion. This could cause an allergic reaction.
- Channel all questions and concerns through the Estate Manager.
- SMILE!
- Make guests feel pampered and welcome.
- Always address guest by their name, (eg: Mr Smith or Ms Smith)
- Do not discuss personal problems with guests.
- Be cautious of voice levels and noise while working in rooms, kitchen and hallways.
- Unobtrusive is the key.
- Remember that you see nothing, hear nothing, say nothing, except to answer a question directed at you. Respect their privacy.
- Use your judgment when conveying information to Mr Epstein. If the matter is not urgent, leave a note for him, clearly stating what it is you need to know.
- Wear the appropriate clothing while Mr Epstein, Ms Maxwell and their guests are in residence. Dark blue trousers with white golf shirts to be worn daily, long sleeve white shirts for dinner service.
- Items in pockets must not create a bulge or be visible.
- Do not address Mr Epstein, Ms Maxwell and their guests with your hands in your pockets.
- Do not eat or drink in front of Mr Epstein, Ms Maxwell and their guests. Do not chew gum.
- When you are attending to Mr Epstein, Ms Maxwell and their guests, cellular phones must be placed on “vibrate.” At no time should these phones “ring.”
- Avoid using strong perfume or aftershave lotion. This could cause an allergic reaction.
- Channel all questions and concerns through the Estate Manager.
- SMILE!
2/14/2005
4
DOJ-OGR-00015733
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