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429 KB
Extraction Summary
2
People
0
Organizations
0
Locations
0
Events
3
Relationships
3
Quotes
Document Information
Type:
Instructional document
File Size:
429 KB
Summary
This document, dated February 14, 2005, is a guide on 'Proper Language' for staff, instructing them on formal etiquette and specific phrases to use and avoid when speaking to Mr. Epstein, Ms. Maxwell, and their guests. It emphasizes politeness, deference, and taking immediate responsibility for mistakes, outlining a strict communication protocol within the household or organization.
People (2)
| Name | Role | Context |
|---|---|---|
| Mr Epstein |
Mentioned as a person to whom staff must speak with proper language.
|
|
| Ms Maxwell |
Mentioned as a person to whom staff must speak with proper language.
|
Relationships (3)
They are listed together as the primary individuals to whom staff must show deference and use proper language, suggesting they are joint heads of a household or organization.
The document dictates how staff must speak to Mr Epstein, indicating a clear hierarchical relationship.
The document dictates how staff must speak to Ms Maxwell, indicating a clear hierarchical relationship.
Key Quotes (3)
"What you say is as important as what you do. Your language must include good diction and exclude swear words and slang. Pay attention to how you speak to Mr Epstein, Ms Maxwell and their guests."Source
— Author of the document
(The introductory paragraph setting the rules for staff communication.)
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Quote #1
"I have no idea, but I will find out immediately"Source
— Staff (prescribed phrase)
(A phrase staff are instructed to say when they don't know something.)
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Quote #2
"It was completely my fault; I will make the changes immediately."Source
— Staff (prescribed phrase)
(A phrase staff are instructed to say in response to a justified criticism or mistake.)
DOJ-OGR-00015734.jpg
Quote #3
Full Extracted Text
Complete text extracted from the document (1,020 characters)
PROPER LANGUAGE
What you say is as important as what you do. Your language must include good diction and exclude swear words and slang. Pay attention to how you speak to Mr Epstein, Ms Maxwell and their guests.
You do not say:
"Yeah"
"Sure"
"No problem"
"You bet"
"Gotcha"
"Right"
"I dunno"
"Sure"
"No problem"
"You bet"
"Gotcha"
"Right"
"I dunno"
You do say:
"Yes, Mr ______"
"Of course, Ms ______"
"My pleasure"
"It is no trouble at all"
"With pleasure"
"I would be very pleased to"
"You are quite right"
"I have no idea, but I will find out immediately"
"Of course, Ms ______"
"My pleasure"
"It is no trouble at all"
"With pleasure"
"I would be very pleased to"
"You are quite right"
"I have no idea, but I will find out immediately"
To a compliment you say:
"You are very kind"
"Thank, you, Ms ______. I enjoy doing it."
"Thank, you, Ms ______. I enjoy doing it."
To a justified criticism or mistake you say:
"I am very sorry; it will not happen again."
"It was completely my fault; I will make the changes immediately."
"It was completely my fault; I will make the changes immediately."
To a guest you say:
"If I can be of any additional assistance, please let me know."
"Is there anything else that you might need."
"I am very pleased that you enjoyed your stay, Mr ______"
"It was lovely to see you again, Mrs ______"
"Is there anything else that you might need."
"I am very pleased that you enjoyed your stay, Mr ______"
"It was lovely to see you again, Mrs ______"
2/14/2005
5
DOJ-OGR-00015734
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