DOJ-OGR-00030170.tif
115 KB
Extraction Summary
3
People
3
Organizations
7
Locations
1
Events
3
Relationships
3
Quotes
Document Information
Type:
Company policy/information for law enforcement
File Size:
115 KB
Summary
This document from MetroPCS provides information for Law Enforcement Agencies regarding procedures and fees for obtaining customer data. It details the services offered by the Subpoena Compliance Group, retention policies for call records, voicemails, and text messages, and a fee schedule for various data requests. The document specifies that email is the preferred method for submitting requests and receiving results.
People (3)
| Name | Role | Context |
|---|---|---|
| Manager | Head of Subpoena Compliance Group |
Manages the MetroPCS Subpoena Compliance Group
|
| Supervisor | Member of Subpoena Compliance Group |
Part of the MetroPCS Subpoena Compliance Group
|
| Compliance Analysts | Members of Subpoena Compliance Group |
Four Excellent Compliance Analysts in the MetroPCS Subpoena Compliance Group
|
Organizations (3)
| Name | Type | Context |
|---|---|---|
| MetroPCS |
Wireless carrier, subject of the document
|
|
| MetroPCS Subpoena Compliance Group |
Handles law enforcement requests
|
|
| MetroPCS - Security Compliance Department |
Contact department for law enforcement requests
|
Locations (7)
| Location | Context |
|---|---|
|
MetroPCS operating area
|
|
|
MetroPCS operating area, location of Corporate Office and Subpoena Compliance Group
|
|
|
MetroPCS operating area
|
|
|
MetroPCS operating area
|
|
|
MetroPCS operating area
|
|
|
Central and southern Florida are MetroPCS operating areas
|
|
|
Corporate offices of MetroPCS
|
Relationships (3)
The Subpoena Compliance Group consists of a Manager, one Supervisor and four Excellent Compliance Analysts.
The Subpoena Compliance Group consists of a Manager, one Supervisor and four Excellent Compliance Analysts.
The Subpoena Compliance Group consists of a Manager, one Supervisor and four Excellent Compliance Analysts.
Full Extracted Text
Complete text extracted from the document (3,155 characters)
metroPCS.
Permission to speak freety
metroPCS.
Law Enforcement Agencies:
Welcome to metroPCS.!
Please read for new Information!!!
MetroPCS gives its customers Pormission to speak freely with unlimited calls for one flat fee paid in
advance of service. MetroPCS currently operates in the greater metropolitan areas of Atlanta,
Dallas/Ft. Worth, Detroit, Sacramento and San Francisco as well as central and southern Florida.
The Subpoena Compliance Group consists of a Manager, one Supervisor and four Excellent Compli-
ance Analysts. We receive, review, and process all law enforcement requests centrally in the Corpo-
rate Office in Dallas, TX. We handle 911 calls, exigent/emergency situations, routine subpoena and
court order requests, pen registers, Title III wiretaps and fraud cases. We represent MetroPCS in all
state and federal trials as evidentiary witnesses/custodians of records.
MetroPCS retains call detail records for up to 6 months; after which they are no longer available.
Because MetroPCS allows its customers unlimited use of its service, call detail reports are typically
much more voluminous than reports by other carriers. Therefore, beginning April 15, 2006 MetroPCS
will charge $50 for call detail records for more than 15 days. Call detail records without cell site
location can be obtained with a subpoena. Call detail fecords with cell site location will require a court
order.
MetroPCS is highly motivated to attain its goal of responding as quickly as possible to legal requests,
however, technical issues do arise that sometimes lead to delays. To further assist us in expediting
your request, please provide contact information, fax number and an email address with your
subpoena. Email is the fastest method of receiving results.
Voicemail: Voicemails are kept for approximately seven (7) days unless deleted by the customer.
Text Messages: MetroPCS does not store text messages.
Cell site location requires a court order. Cell site address lists are updated frequently as sites are
added and are available upon request.
MetroPCS charges a fee for some services:
> $50 for call detail records for more than 15 days
$50 for each voicemail password reset
* Pen Registers: $200 set up fee, plus $20 per day maintenance with
a minimum fee of $500
Wire Taps: $400 set up fee, plus $40 per day maintenance
Court Ordered Requests for On-going Weekly Call Detail Records:
$200 per target number (e.g., fugitive situations)
> $200 for CFID changes for pen registers and/or wire taps
All requests received by fax or email generate an automatic receipt of request. The automatic
response will provide a link to a website that has been created for checking status. Email is the
fastest method of receiving results. Because MetroPCS allows unlimited calls, a call detail report
can easily be too large to fax, so it is advised that you narrow your timeframe as much as possible.
metroPCS.
Permission to speak freely..
The corporate offices of MetroPCS are located a1
8144 Walnut Hill Lane, Suite 800, Dallas, TX 75231
MetroPCS - Security Compliance Department
800-571-1265
Fax: 972-860-2635
Email: subpoenas@metro10603
DOJ-OGR-00030170
Permission to speak freety
metroPCS.
Law Enforcement Agencies:
Welcome to metroPCS.!
Please read for new Information!!!
MetroPCS gives its customers Pormission to speak freely with unlimited calls for one flat fee paid in
advance of service. MetroPCS currently operates in the greater metropolitan areas of Atlanta,
Dallas/Ft. Worth, Detroit, Sacramento and San Francisco as well as central and southern Florida.
The Subpoena Compliance Group consists of a Manager, one Supervisor and four Excellent Compli-
ance Analysts. We receive, review, and process all law enforcement requests centrally in the Corpo-
rate Office in Dallas, TX. We handle 911 calls, exigent/emergency situations, routine subpoena and
court order requests, pen registers, Title III wiretaps and fraud cases. We represent MetroPCS in all
state and federal trials as evidentiary witnesses/custodians of records.
MetroPCS retains call detail records for up to 6 months; after which they are no longer available.
Because MetroPCS allows its customers unlimited use of its service, call detail reports are typically
much more voluminous than reports by other carriers. Therefore, beginning April 15, 2006 MetroPCS
will charge $50 for call detail records for more than 15 days. Call detail records without cell site
location can be obtained with a subpoena. Call detail fecords with cell site location will require a court
order.
MetroPCS is highly motivated to attain its goal of responding as quickly as possible to legal requests,
however, technical issues do arise that sometimes lead to delays. To further assist us in expediting
your request, please provide contact information, fax number and an email address with your
subpoena. Email is the fastest method of receiving results.
Voicemail: Voicemails are kept for approximately seven (7) days unless deleted by the customer.
Text Messages: MetroPCS does not store text messages.
Cell site location requires a court order. Cell site address lists are updated frequently as sites are
added and are available upon request.
MetroPCS charges a fee for some services:
> $50 for call detail records for more than 15 days
$50 for each voicemail password reset
* Pen Registers: $200 set up fee, plus $20 per day maintenance with
a minimum fee of $500
Wire Taps: $400 set up fee, plus $40 per day maintenance
Court Ordered Requests for On-going Weekly Call Detail Records:
$200 per target number (e.g., fugitive situations)
> $200 for CFID changes for pen registers and/or wire taps
All requests received by fax or email generate an automatic receipt of request. The automatic
response will provide a link to a website that has been created for checking status. Email is the
fastest method of receiving results. Because MetroPCS allows unlimited calls, a call detail report
can easily be too large to fax, so it is advised that you narrow your timeframe as much as possible.
metroPCS.
Permission to speak freely..
The corporate offices of MetroPCS are located a1
8144 Walnut Hill Lane, Suite 800, Dallas, TX 75231
MetroPCS - Security Compliance Department
800-571-1265
Fax: 972-860-2635
Email: subpoenas@metro10603
DOJ-OGR-00030170
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