EFTA00036164.pdf
95.3 KB
Extraction Summary
5
People
10
Organizations
5
Locations
1
Events
1
Relationships
4
Quotes
Document Information
Type:
Email thread / technical support log
File Size:
95.3 KB
Summary
This document is an email thread between electronics technicians at various Federal Bureau of Prisons facilities (Otisville, Houston, Sandstone) and external support (SigNet Technologies) dated August 8-9, 2019. The correspondence details widespread technical failures with the 'NICEVision' and 'AMS' video surveillance systems following a software update, specifically citing 'Database Errors' and display glitches. These system failures occurred just days before Jeffrey Epstein's death in federal custody on August 10, 2019.
People (5)
| Name | Role | Context |
|---|---|---|
| Jeffrey McKenzie | Senior Customer Support Technician |
Employee of SigNet Technologies assisting with surveillance system issues
|
| Justin Houston | Technical Support |
Contact person mentioned as being out of office
|
| Redacted Sender 1 | Electronics Technician |
Employee at FCI Sandstone discussing HF installation
|
| Redacted Sender 2 | Employee |
Department of Justice, FBOP, FDC - Houston discussing color issues
|
| Redacted Sender 3 | Electronics Technician |
FCI Otisville employee initiating the thread about NICEVision errors
|
Organizations (10)
Timeline (1 events)
2019-08-08
Multiple Federal Bureau of Prisons facilities (Otisville, Houston, Allenwood) experience technical failures with NICEVision/AMS surveillance software following an update.
Various FBOP Facilities
FBOP Technicians
SigNet Technologies Support
Relationships (1)
Jeff provides troubleshooting advice regarding the AMS server reboot.
Key Quotes (4)
"I just tried logging into Administrator to unlock an account and I get a pop up that states 'Database Error.'"Source
EFTA00036164.pdf
Quote #1
"One other thing that happened after the new version was installed. The colors on the AMS and 1 workstation (the Captains) are way off."Source
EFTA00036164.pdf
Quote #2
"He is checking with R&D to see if there is a deeper issue as to what could be causing it."Source
EFTA00036164.pdf
Quote #3
"It happened after we loaded the latest update."Source
EFTA00036164.pdf
Quote #4
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