DOJ-OGR-00031450.jpg
844 KB
Extraction Summary
7
People
4
Organizations
2
Locations
2
Events
2
Relationships
5
Quotes
Document Information
Type:
Incident report (corporate/internal investigation)
File Size:
844 KB
Summary
A Limited Brands (Victoria's Secret) incident report from November 2005 regarding the termination of a Sales Leader (likely surnamed Hall) for merchandise theft utilizing a 'return fraud' scheme. The employee found a pair of Doc Marten shoes in the mall, claimed they were hers, and attempted to return/exchange them at a Journey's store, leading to a confrontation with the Journey's manager and the actual owner of the shoes. The employee admitted to theft totaling $209.00 and resigned.
People (7)
| Name | Role | Context |
|---|---|---|
| DColon | RLPM (Regional Loss Prevention Manager) |
Assigned to the case; interviewed the suspect.
|
| Ronnie Lomax | DVM/DM (District Manager) |
Manager reviewed on the case.
|
| Mary Williams | R/M (Regional Manager) |
Listed as current manager.
|
| Veronica Montanez | SM (Store Manager) |
Manager reviewed on the case.
|
| Stacey Taylor | Co Manager |
Initiated the investigation by calling about the incident.
|
| Hall | Suspect / Sales Leader (CSL) |
Name appears in summary ('Hall resigned immediately'), likely the surname of the redacted CSL. Admitted to theft.
|
| Redacted Name (CSL) | Customer Sales Lead |
The employee accused of stealing shoes found in the mall and returning them for store credit/exchange.
|
Organizations (4)
| Name | Type | Context |
|---|---|---|
| Limited Brands |
Parent company issuing the report.
|
|
| Victoria's Secret Stores |
Specific retail chain where the incident occurred (VSS).
|
|
| Journey's |
Shoe store in the mall involved in the incident.
|
|
| Limited Brands Legal |
Sender of the fax.
|
Timeline (2 events)
10/21/05
Incident involving CSL bringing shoes to work, going to Journey's, and subsequent confrontation with Journey's manager and a woman claiming ownership of the shoes.
Victoria's Secret Store and Mall
11/04/05
Interview of the suspect by RLPM Colon; suspect admitted to theft and resigned.
Victoria's Secret Store
Locations (2)
| Location | Context |
|---|---|
|
District 263 location.
|
|
|
The specific store address is blacked out.
|
Relationships (2)
Stacey Taylor reported the incident involving the CSL.
RLPM Colon interviewed [Redacted].
Key Quotes (5)
"Sales leader terminated for merchandise theft"Source
DOJ-OGR-00031450.jpg
Quote #1
"admitted to merchandise theft totaling $209.00"Source
DOJ-OGR-00031450.jpg
Quote #2
"Hall resigned immediately at the conclusion of the interview"Source
DOJ-OGR-00031450.jpg
Quote #3
"stealing was bad"Source
DOJ-OGR-00031450.jpg
Quote #4
"Doc Marten shoes for man size 11 1/2"Source
DOJ-OGR-00031450.jpg
Quote #5
Full Extracted Text
Complete text extracted from the document (3,517 characters)
FROM: LIMITED BRANDS LEGAL 6144157188 TO: 912127500381 P.2/5
Case Limitedbrands Printed on: 2/15/2006
Victoria's Secret Stores
Incident Report VSS2005015592
Victoria's Secret Stores
Incident Report VSS2005015592
Subject Line: Sales leader terminated for merchandise theft
Status: Closed Type: 03J Theft by Assoc/Merch
Reported: 11/04/05 Assigned To: DColon
Occurred from: 11/4/2005 to 11/4/2005
Reported: 11/04/05 Assigned To: DColon
Occurred from: 11/4/2005 to 11/4/2005
Location:
[REDACTED BLOCK]
[REDACTED BLOCK]
Current Managers:
DVM: Ronnie Lomax District: 263 263 NW Florida
R/M: Mary Williams Region: 270 270 VSS
Cap Risk: 24
DVM: Ronnie Lomax District: 263 263 NW Florida
R/M: Mary Williams Region: 270 270 VSS
Cap Risk: 24
Shrink
8/29/2005 4/11/2005 9/9/2004 3/17/2004 9/16/2003 3/25/2003
Retail % 5.00% 4.90% 4.50% 3.20% 5.00% 2.00%
Retail Amt $39.6K $82.6K $45.9K $45.7K $49.1K $29.4K
8/29/2005 4/11/2005 9/9/2004 3/17/2004 9/16/2003 3/25/2003
Retail % 5.00% 4.90% 4.50% 3.20% 5.00% 2.00%
Retail Amt $39.6K $82.6K $45.9K $45.7K $49.1K $29.4K
Summary:
On 11/4/05 RLPM Colon interviewed [REDACTED] who admitted to merchandise theft totaling $209.00. Information was reviewed with Ronnie Lomax, DM and Veronica Montanez, SM and Hall resigned immediately at the conclusion of the interview.
On 11/4/05 RLPM Colon interviewed [REDACTED] who admitted to merchandise theft totaling $209.00. Information was reviewed with Ronnie Lomax, DM and Veronica Montanez, SM and Hall resigned immediately at the conclusion of the interview.
Case Narrative:
This investigation was initiated on 10/24/05 upon receipt of a call from Stacey Taylor, Co Manager who stated that an incident occurred on Friday October 21st 2005.
Involving [REDACTED], CSL. [REDACTED] came to work at 1:30pm on 10/21/05, dressed in her work attire carrying her purse and a Journey's plastic bag; containing what looked like a box of shoes. [REDACTED] then stated that she was going in the mall to return a pair of shoes and she would return for her scheduled shift at 2pm.
At approximately 2:45 pm, [REDACTED] was at the store, speaking on the phone and she was wearing a new pair of shoes. She sounded frustrated so when she finished with her call, she continued to explain that she had called Journey's customer service line because during her visit to the shoe store two men working there had "harassed" her and had made indirect comments stating that "stealing was bad" and that their service towards her was very poor.
According to her, after finishing the return, one of the men followed her after leaving the store as she made her way back to work. At approximately 3:10pm a man came to the front of the store and called out [REDACTED] name. The man never came in the store, but stood directly in front without ever crossing the carpeted area. They talked for few minutes and he showed her a piece of paper that looked like a receipt. A few moments later she walked back startled, saying that the man who had came in the store was the manager at Journey's, and that he had accused her of stealing the shoes she had returned, claiming that the shoes belonged to someone else. Soon after she came back on the sales floor and a woman in her mid to late 20's came in and requested to speak to [REDACTED]. [REDACTED] went in the front of the store and spoke to the woman, who then became rather upset. [REDACTED] stated that the woman who claims she stole her shoes was at the store and the lady was screaming at [REDACTED]. The woman began to explain to Stacey Taylor that a week ago she lost a pair of shoes in the mall (Doc Marten shoes for men size 11 1/2) and that she had called the stores she visited that day, including VSS, and was told that no one had found them. She accused [REDACTED] of stealing the shoes and returning them for something suitable for herself, with the original receipt.
This investigation was initiated on 10/24/05 upon receipt of a call from Stacey Taylor, Co Manager who stated that an incident occurred on Friday October 21st 2005.
Involving [REDACTED], CSL. [REDACTED] came to work at 1:30pm on 10/21/05, dressed in her work attire carrying her purse and a Journey's plastic bag; containing what looked like a box of shoes. [REDACTED] then stated that she was going in the mall to return a pair of shoes and she would return for her scheduled shift at 2pm.
At approximately 2:45 pm, [REDACTED] was at the store, speaking on the phone and she was wearing a new pair of shoes. She sounded frustrated so when she finished with her call, she continued to explain that she had called Journey's customer service line because during her visit to the shoe store two men working there had "harassed" her and had made indirect comments stating that "stealing was bad" and that their service towards her was very poor.
According to her, after finishing the return, one of the men followed her after leaving the store as she made her way back to work. At approximately 3:10pm a man came to the front of the store and called out [REDACTED] name. The man never came in the store, but stood directly in front without ever crossing the carpeted area. They talked for few minutes and he showed her a piece of paper that looked like a receipt. A few moments later she walked back startled, saying that the man who had came in the store was the manager at Journey's, and that he had accused her of stealing the shoes she had returned, claiming that the shoes belonged to someone else. Soon after she came back on the sales floor and a woman in her mid to late 20's came in and requested to speak to [REDACTED]. [REDACTED] went in the front of the store and spoke to the woman, who then became rather upset. [REDACTED] stated that the woman who claims she stole her shoes was at the store and the lady was screaming at [REDACTED]. The woman began to explain to Stacey Taylor that a week ago she lost a pair of shoes in the mall (Doc Marten shoes for men size 11 1/2) and that she had called the stores she visited that day, including VSS, and was told that no one had found them. She accused [REDACTED] of stealing the shoes and returning them for something suitable for herself, with the original receipt.
This report is the property of Limited Brands and is subject to its attorney/client protection.
It may not be duplicated or reproduced without the express written consent of Limited Brands.
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It may not be duplicated or reproduced without the express written consent of Limited Brands.
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07/26/17 Page 40 of 111 Public Records Request No.: 17-295
DOJ-OGR-00031450
DOJ-OGR-00031450
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